Returns and Exchanges
If you're not happy, we're not happy! Biatcha.com aims to please, so if you're not completely pleased with your order, we'll do whatever we can to make it better!
Read our simple Returns and Exchanges Policy below, follow the steps for the type of transaction you want to make, and remember, you can always contact us with any additional order or product-related questions or issues!
• All returns packages must be received within 15 days of the date from receipt of the items.
• Returns are processed within 5-7 business days of package receipt.
• Refunds can only be issued to your original payment method or in the form of store credit.
• Shipping is non-refundable, except in cases where we have made a shipping error.
• You can exchange the item(s) for any products available at this time up to the same value.
• The following items are non-refundable:
• Returns received after 30 days of the original order shipment date
• Returns received in damaged or worn condition
• Due to health restrictions, we cannot accept returns for any lingerie, hosiery, costumes,
swimsuits or intimate apparel. All Sales are final.
• Shoes returned with postage stickers on the original shoebox - please place the shoebox
inside a larger packing box
• Free gifts
How to Make a Return or Exchange
Making returns and exchanges is easy! Read our Returns and Exchanges Policy above and as long as your items are eligible for return or exchange, start off by following these easy steps:
• 1. Call us at 1-800-260-8713 or go to your My Account for an RMA#
Specify the reason and type of exchange or refund you prefer
• 2. Place your RMA#, along with the item(s) in unworn condition and with tags attached, in a
securely sealed shipping container. Also put the RMA# outside the box.
• 3. Address your package to:
Biatcha.com
9226 Hall Rd
Downey, CA 90241
United States
• 4. Ship it and Done.
International Exchanges excluding Canada
Unfortunately, due to the increased cost of international shipping, we do not offer international exchanges. For Canada the same procedure as for US Customers applies.